comms centre
Critical communications consulting & systems support

Experience where
every call
matters.

Clear advice. Practical solutions. Communications built around the people who depend on them.

Discuss your project
Preparedness / Planning / ModernizationExplore our expertise ↓
WHO WE SUPPORTMunicipalitiesEmergency servicesBusinesses & institutionsEvent organizers
Illustrative image of a headset-wearing communications professional at a workstation
People at the centre

Behind every call,
someone depends
on the connection.

Practical advice starts with understanding the people, decisions, and systems that keep your operation moving.

01 / Our expertise

Complex challenges.
A clear path forward.

From assessing your current operations to planning what comes next, Comms Centre brings an operational perspective to your communications decisions. Advisory services lead the way, with systems and implementation support where needed.

01 / PREPARE

Emergency preparedness

Review communications readiness, clarify response roles, and develop practical plans for disruptions and emergencies.

02 / DESIGN

Communications centre design

Bring people, workflows, and technology into focus when planning a new centre or improving an existing operation.

03 / MODERNIZE

Next Generation 9-1-1

Understand operational needs, identify readiness gaps, and shape a practical transition roadmap with your stakeholders.

04 / TRANSITION

VoIP migration

Assess requirements, plan the transition, and coordinate testing and cutover around the needs of your operation.

05 / CONNECT

Telephony & systems support

Get help selecting and coordinating voice services, call routing, paging, and communications systems.

06 / COORDINATE

Event command centres

Plan communications, escalation procedures, and command centre operations for festivals and public events.

07 / RESOURCE

Labour relations & staffing

Build or improve master communications centre schedules, align coverage with operational needs and collective agreements, and support staffing practices. Short-term dispatcher staffing is also available for disaster response.

08 / EQUIP

VoIP service & hardware

Purchase VoIP phone service, telephone numbers, monthly plans, and hardware, with support choosing a setup that fits your organization’s day-to-day communications needs.

09 / SUPPORT

Hospital switchboard

Strengthen hospital switchboard operations with guidance on call routing, paging, on-call directories, emergency code workflows, operator training, and staffing—grounded in hands-on switchboard management experience.

02 / Grounded in operations

Firsthand experience.
In the moments
that count.

Comms Centre draws on firsthand experience spanning emergency dispatch, hospital switchboard management, and major event communications.

That experience informs a practical approach: understand the operation, listen to the people doing the work, and plan systems that support them.

Police AgencyEmergency communications
Utility ProviderEmergency dispatch
Emergency Medical DispatchCall-taking & dispatch
Hospital switchboardManagement & operations
Major Festival CommunicationsCommunications Centre Supervisor · 12 years
Event Emergency PreparednessDirector of Emergency Preparedness

Experience reflects individual career and leadership roles.

03 / How we work

Start with your operation.

01

Understand

Discuss your priorities, current systems, operational pressures, and the outcomes you need.

02

Build the plan

Define requirements, explore options, and establish practical next steps with clear priorities.

03

Support delivery

Move forward with advisory support, systems coordination, and implementation assistance tailored to your project.

Let’s start a conversation

What does your next
chapter need to connect?

Tell us what you’re planning, improving, or working through.

Call Comms Centre 1-877-COMM-4171-877-266-6417